At AmeriChoice, we pride ourselves on building the best possible staff of energetic, hardworking, and dedicated individuals. Together, we can build the best possible team to best serve the needs of our members.
Full Time benefits include:
We’re looking for energetic, dedicated individuals to join our team. View the career opportunities below and submit your resume along with salary requirements to humanresources@americhoice.org or fax it to (717)697-3713. EOE.
POSITION: MEMBER SERVICE REPRESENTATIVE I
REPORTS TO: VICE PRESIDENT MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.
ESSENTIAL JOB FUNCTIONS:
NON-ESSENTIAL JOB FUNCTIONS:
QUALIFICATION REQUIRED:
High School diploma or equivalent. Cash handling and customer service experience. Working knowledge of computer software programs. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PREFERRED:
Previous experience as a teller.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and write.
- Ability to count and work with numbers and details effectively.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to effectively work with members (friendliness, tact and diplomacy).
- Ability to work effectively with people.
- Ability to learn, apply and communicate knowledge of teller department policies and procedures.
- Ability to learn, apply knowledge and communicate credit union products and services.
- Ability to discern currency and coin.
- Ability to input and retrieve data from computer.
- Ability to use a calculator.
- Ability to use and learn office machines (i.e., copier, fax, terminals).
- Ability to multi-task and prioritize work flow
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, and members on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
REPORTS TO: VP LENDING
FLSA STATUS: NON-EXEMPT
JOB SUMMARY:
Individual must present a professional image at all times. Proactively markets the credit union’s products and services in order to improve the financial well being of our members. Actively coach’s branch staff in utilizing needs-based selling approach that builds member trust and loyalty. Generates, processes, and closes loan applications. Opens membership accounts and offers products and services. Cross-sells credit union products and services. Continually seeks ways to improve branch sales and productivity to meet established goals. Responsible for keeping informed of the achievements of branch employees regarding sales and service objectives. Maintains a working knowledge of the credit union’s Loan and Operation products including policies, procedures, rates, and documentation requirements.
ESSENTIAL JOB FUNCTIONS:
NON-ESSENTIAL JOB FUNCTIONS:
Attend meetings and training sessions as required.
QUALIFICATIONS REQUIRED:
High school diploma or equivalent. Ability to accurately input information into a computer and use a calculator. Good math skills. Working knowledge of PC software programs. One year experience in lending in a credit union or other financial institution or comparable experience within business related company. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PERFERRED:
Specialized training in member/customer service, member services, and back office operations is desired. Knowledge of Credit Union policies and products. Knowledge of Reg Z and B and Fair Debt Collection Practices Act
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and write.
- Ability to count and work with numbers and details effectively.
- Ability to deal effectively with people at all levels, orally, in writing, or by phone.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to work with members effectively (friendliness, tact and diplomacy).
- Ability to learn, apply, and communicate knowledge of policies and procedures of loan department.
- Ability to learn, apply, and communicate knowledge of credit union products and services.
- Ability to coordinate, process and analyze lending documentation and assist with decisions.
- Ability to make sound decisions and justify them.
- Ability to work independently and with supervision.
- Ability to accurately input and retrieve data from computer.
- Ability to use a calculator.
- Ability to use and learn office machines (i.e., copier, fax, terminals).
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, members, outside companies and vendors on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
REPORTS TO: VICE PRESIDENT MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.
ESSENTIAL JOB FUNCTIONS:
NON-ESSENTIAL JOB FUNCTIONS:
QUALIFICATION REQUIRED:
High School diploma or equivalent. Cash handling and customer service experience. Working knowledge of computer software programs. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PREFERRED:
Previous experience as a teller.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and write.
- Ability to count and work with numbers and details effectively.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to effectively work with members (friendliness, tact and diplomacy).
- Ability to work effectively with people.
- Ability to learn, apply and communicate knowledge of teller department policies and procedures.
- Ability to learn, apply knowledge and communicate credit union products and services.
- Ability to discern currency and coin.
- Ability to input and retrieve data from computer.
- Ability to use a calculator.
- Ability to use and learn office machines (i.e., copier, fax, terminals).
- Ability to multi-task and prioritize work flow
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, and members on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.