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MEMBER LOGIN
Become a Part of Our Team
At AmeriChoice, we pride ourselves on building the best possible staff of energetic, hardworking, and dedicated individuals. Together, we can build the best possible team to best serve the needs of our members.
Full Time benefits include:
- Medical, Dental, Vision and Prescription Coverage
- Paid Time Off
- Paid Life Insurance
- Flexible Spending Accounts
- Matched 401k/ROTH Plans
- Paid Holidays
We’re looking for energetic, dedicated individuals to join our team. View the career opportunities below and submit your resume along with salary requirements to humanresources@americhoice.org or fax it to (717)697-3713. EOE.
Member Service Representative I - Bumble Bee Hollow
POSITION: MEMBER SERVICE REPRESENTATIVE I
REPORTS TO: VP MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.
ESSENTIAL JOB FUNCTIONS:
- Professional, efficient and courteous service to members in person or by telephone while maintaining member confidentiality.
- Accurately balance assigned cash drawer and posted transactions. Secure cash and checks daily.
- Verify member’s identity and handle requests, or refer to appropriate department.
- Accurately process deposits, transfers, withdrawals, loan payments and sell negotiable instruments.
- Complete requests by conducting minor maintenance to existing member’s accounts as well as process Visa credit card payments, issue Visa gift cards, complete member check orders and prepare stop payments.
- Assist with preparing cash and coin orders for shipment/delivery.
- Possess a thorough knowledge and understanding of the credit union’s products and services as well as the credit union’s policies and procedures.
- Have the ability to cross-sell and refer various products and services to members.
- Answer member phone calls within three rings.
- Assist with auditing of cash drawers and vault as requested.
- Responsible to understand, monitor and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
- Performs in a professional manner setting the highest possible standard for the Credit Union while following “The AmeriChoice Way Standards of Service”.
- Attend meetings and training sessions as required.
- Perform other duties and responsibilities as required or assigned.
QUALIFICATION REQUIRED:
- High School diploma or equivalent.
- Cash handling and customer service experience.
- Working knowledge of computer software programs.
- Ability to cross sell and develop relationships with members.
QUALIFICATIONS PREFERRED:
- Previous experience as a teller.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and write.
- Ability to count and work with numbers and details effectively.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to effectively work with members (friendliness, tact and diplomacy).
- Ability to work effectively with people.
- Ability to learn, apply and communicate knowledge of teller department policies and procedures.
- Ability to learn, apply knowledge and communicate credit union products and services.
- Ability to discern currency and coin.
- Ability to input and retrieve data from computer.
- Ability to use a calculator.
- Ability to use and learn office machines (i.e., copier, fax, terminals).
- Ability to multi-task and prioritize work flow
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, members, outside companies and vendors on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
Financial Service Representative - Sporting Green
POSITION: FINANCIAL SERVICE REPRESENTATIVE
REPORTS TO: VP LENDING
FLSA STATUS: NON-EXEMPT
JOB SUMMARY:
Individual must present a professional image at all times. Proactively markets the credit union’s products and services in order to improve the financial well being of our members. Actively coach’s branch staff in utilizing needs-based selling approach that builds member trust and loyalty. Generates, processes, and closes loan applications. Opens membership accounts and offers products and services. Cross-sells credit union products and services. Continually seeks ways to improve branch sales and productivity to meet established goals. Responsible for keeping informed of the achievements of the branch regarding sales and service objectives. Maintains a working knowledge of the credit union’s Loan and Operation products including policies, procedures, rates, and documentation requirements.
ESSENTIAL JOB FUNCTIONS:
1. Act as the primary point of contact at the credit union for new consumer loan applications and new membership applications.
2. Assist the Member Service Managers (MSMs) with account maintenance areas such as draft or sub-share accounts, fraud cases, powers of attorney, trust and estate accounts, etc.
3. Maintains current knowledge of the credit union’s products and services in order to proactively promote and cross sell items to members. Assists members with setting up and using the products or services.
4. Serves as point of contact for members regarding consumer loans and new accounts. Works with Financial Service Representatives and other departments to coordinate exceptional member service.
5. Receives consumer loan applications through all channels, verifies information as necessary, processes documents, and disburses loans to members.
6. Receives membership and account applications through all channels, verifies information, reviews eligibility, opens new accounts, and activity offers additional products and services.
7. Responsible for contacting members and potential members to create loans and cross sell products.
8. Provide accurate and complete consumer loan information to the Loan Underwriter in a timely manner.
9. Maintains high visibility within the branch by having consistent personal interaction with new and existing members.
10. Provides financial solutions through member engagement and product knowledge to potential and existing members.
11. Focuses to develop and expand member relationships and retention of members.
12. Actively coaches branch staff in utilizing a needs-based selling approach that builds member trust and loyalty.
13. Responsible for tracking and coaching branch staff in the achievement of sales and service objectives.
14. Continually seeks ways to improve branch sales to meet established goals.
15. Responsible for implementation of the credit union’s marketing of services and products, special promotions, and product enhancements within the branch environment.
16. Maintains confidentially with Credit Union policies/procedures and member information.
17. Maintains current knowledge of security and compliance as it relates to job functions and duties.
18. Attends assigned meetings, training sessions, and stays current on new processes and procedures.
19. Responsible to understand, monitor, and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
20. Performs all responsibilities in a professional manner, setting the highest possible standard for the Credit Union.
21. Attends meetings and training sessions as required.
22. Perform other duties and responsibilities as required or assigned.
QUALIFICATIONS REQUIRED:
1. High school diploma or equivalent.
2. Ability to accurately input information into a computer and use a calculator.
3. Good math skills.
4. Working knowledge of PC software programs.
5. One year experience in lending in a credit union or other financial institution or comparable experience within business related company.
6. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PERFERRED:
1. Specialized training in member/customer service, member services, and back office operations.
2. Knowledge of Credit Union policies and products.
3. Knowledge of Reg Z and B and Fair Debt Collection Practices Act.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and write.
- Ability to count and work with numbers and details effectively.
- Ability to deal effectively with people at all levels, orally, in writing, or by phone.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to work with members effectively (friendliness, tact and diplomacy).
- Ability to learn, apply, and communicate knowledge of policies and procedures of loan department.
- Ability to learn, apply, and communicate knowledge of credit union products and services.
- Ability to coordinate, process and analyze lending documentation and assist with decisions.
- Ability to make sound decisions and justify them.
- Ability to work independently and with supervision.
- Ability to accurately input and retrieve data from computer.
- Ability to use a calculator.
- Ability to use and learn office machines (i.e., copier, fax, terminals).
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, members, outside companies and vendors on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
I have read and understand the above described job description for my position. If any major changes/additions/deletions occur in my job responsibilities, I will notify my supervisor so that my job description can be updated accordingly.
Member Service Manager - East Penn
POSITION: MEMBER SERVICE MANAGER
REPORTS TO: VICE PRESIDENT MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions and clearly explaining the features and benefits of the credit union’s products and services. Responsibilities include ensuring branch telephone calls are answered by the third ring and all members are greeted immediately upon entering the branch. Responsible for all daily branch operations and ensuring highest level of branch security is followed by enforcing policy and procedures for cash handling, opening and closing of the office and access to the vault/teller line.
ESSENTIAL JOB FUNCTIONS:
1. Act as the primary point of contact at the credit union for account maintenance areas such as draft or sub-share accounts, fraud cases, powers of attorney, trust and estate accounts, etc.
2. Assist the Financial Service Representatives (FSRs) with new consumer loan applications and new membership applications.
3. Maintains current knowledge of the credit union’s products and services in order to proactively promote and cross sell items to members. Assists members with setting up and using the products or services.
4. Continually seeks ways to improve branch sales, operations and productivity to meet established branch goals.
5. Professional, efficient and courteous service to members in person or by telephone while maintaining member confidentiality.
6. Accurately process deposits, transfers, withdrawals, loan payments and sell negotiable instruments.
7. Accurate balancing of cash and daily transactions for assigned cash drawer, the branch balancing totals, cash vaults and automated teller machines.
8. Conducts daily vault balancing and completes proper documentation of all cash transfers, cash orders and cash shipments. Prepares cash and coin orders for shipment/delivery.
9. Conducts monthly operations audits, including surprise cash audits, accurately and in a timely manner. Keeps accurate inventory records, and audits all inventory items monthly.
10. Responsible to receive, verify and document member wire requests, HELOC advances and the filing of required records.
11. Creates branch operating schedule for adequate staff coverage.
12. Completes maintenance to existing member’s accounts as well as process Visa credit card payments, issue Visa gift cards, complete member check orders and prepare stop payments.
13. Research and resolves member complaints professionally and while following procedures. Documents complaints and keeps supervisor informed as necessary. Ensure member requests and questions are promptly resolved.
14. Reviews, documents and processes daily mail items and daily night drop items received under dual control. Ensures these are processed daily, accurately and efficiently.
15. Conducts regular weekly meetings with branch employees to inform and train. Discusses improvement and any changes in procedures. Stays current on new operational procedures.
16. Ensures all branch personnel are trained to perform various branch duties as necessary. Documents any issues and keeps supervisor informed as necessary.
17. Continually monitors all Member Service Representatives member interaction for professionalism, efficiency and that policies and procedures are being followed.
18. Responsible to understand, monitor and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
19. Performs in a professional manner setting the highest possible standard for the Credit Union while following “The AmeriChoice Way Standards of Service”.
20. Conduct branch meetings and training sessions with designated branch employees as necessary.
21. Attend meetings and training sessions as required.
22. Perform other duties and responsibilities as required or assigned.
QUALIFICATIONS REQUIRED:
- High School diploma or equivalent.
- Three to four years experience in teller service in a credit union or other financial institution.
- Supervisory Experience.
- Thorough knowledge and understanding of the Credit Union’s products and services.
- Computer literate with thorough operating knowledge of Credit Union computer system.
- Outgoing personality with excellent customer service skills.
- Ability to cross-sell and refer various products to Credit Union members.
- Excellent oral and written communication skills.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read and write.
- Ability to count and work with numbers and details effectively.
- Ability to work effectively with people at all levels, orally, in writing, or by phone.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to deal with members effectively (friendliness, tact and diplomacy).
- Ability to learn, apply, and communicate knowledge of policies and procedures of Member Experience department.
- Ability to learn, apply, and communicate knowledge of deposit products, transaction products, ATMs, payroll.
- Ability to accurately input and retrieve data from computer.
- Ability to use a calculator.
- Ability to discern cash and coin.
- Ability to use and learn office machines (i.e., copier, fax, terminals).
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, and members on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
I have read and understand the above described job description for my position. If any major changes/additions/deletions occur in my job responsibilities, I will notify my supervisor so that my job description can be updated accordingly.