Status: Full-time
Posted: 6/4/2010

If you enjoy working with people in a pleasant environment, come join the AmeriChoice Team. We have the following open positions.


MEMBER SERVICE REPRESENTATIVES
Full-Time and Part-Time

MSRs provide a variety of service functions directly to the members to include processing deposits, transfers, withdrawals, loan payments, certified drafts, money orders and travelers checks. Assists members in setting up new accounts and in making changes to existing accounts. Responsible for balancing each day's transactions and verifying cash totals. Additional duties include verifying cash deliveries from the bank and maintaining vault cash/change fund.


PRIMARY PERFORMANCE CRITERIA

1. Accurate and timely balancing of cash and daily transactions.
2. Professional, efficient and courteous service to members.
3. Accurate and timely verification of cash deliveries from the bank.
4. Accurate and efficient maintenance of vault cash/change fund and vault records.
5. Ability to multi-task and prioritize work flow.


ESSENTIAL FUNCTIONS

1. Receive members, in person or by phone, determine nature of business, handle request(s), or refer to appropriate department.
2. Provide information concerning credit union services or policy to members.
3. Process Visa payments and Visa cash advances.
4. Initiate and receive 3rd party wires.
5. Process payroll deduction starts, stops and changes.
6. Process Certificates of Deposit and maintain files.
7. Maintain closed accounts and stop-payments.
8. Perform daily settlement, process customer deposits and refill cash as needed for ATM machine.

KNOWLEDGE, SKILLS AND ABILITIES

-Ability to count and deal with numbers and details effectively.
-Ability to effectively and efficiently communicate orally, in writing, and by phone.
-Ability to interact with members effectively (friendliness, tact and diplomacy).
-Ability to work effectively with people.
-Ability to learn, apply and communicate knowledge of teller department policies and procedures.
-Ability to learn, apply and communicate knowledge of credit union products and services.
-Ability to input and retrieve data from computer.
-Must possess accuracy in handling transactions

TRAINING AND EXPERIENCE

High School diploma or equivalent. One to two years experience in customer service or teller service in a business or financial institution preferred.

Great benefits, including medical, dental, vision, and 401K.

Submit resume along with salary requirements to:

Human Resources
AmeriChoice Federal Credit Union
2175 Bumble Bee Hollow Road
Mechanicsburg, PA 17055

humanresources@americhoice.org

FAX: 717-697-3713

EOE